Privacy Policy

D-RENO BV ("D-RENO", "we") is the data controller for personal data collected through this website.

Registered office: Oude Steenweg 19, 1540 Pajottegem (Herne), Belgium. Company number: BE 0733.711.067. Email: info@d-reno.be.

We only process data you submit through our forms, plus technical data automatically shared by your browser.

• Identification: first name, last name, email, phone, postal code and town.
• Project info: housing type, roof type, work scope, timing, budget, photos, message.
• Job applications: name, contact details, motivation and optional CV.
• Technical data: IP address, browser, pages visited, UTM parameters (see cookie policy).

Your data is used only for the purpose you submitted it for.

• Answering your request and following up on your renovation project (legal basis: consent and contract performance).
• Handling job applications (legal basis: consent and pre-contractual measures).
• Sending email communication (inspiration, projects, offers) — only if you have explicitly opted in.
• Complying with our legal obligations (accounting, tax).
• Improving our site through anonymised analytics (legal basis: legitimate interest).

Project leads are kept for up to 5 years after the last contact, unless a customer relationship begins (then 10 years for accounting purposes).

Job applications are kept up to 2 years with your consent.

Email subscriptions remain active until you unsubscribe via the link in any email.

We never sell your data. We only share it with carefully chosen processors bound by contract.

• Lovable Cloud (database and file hosting, EU region).
• Lovable Emails (form and confirmation email delivery).
• Our internal project managers and — for execution only — our trusted subcontractors.

You may access, correct, delete, restrict or object to the processing of your data, and withdraw consent at any time.

Contact: info@d-reno.be. If unsatisfied, you can file a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

Your data is protected by SSL encryption, restricted internal access and modern EU-based hosting infrastructure.

This policy may be updated. The latest version is always available on this page.